LEADING PERFORMANCE IMPROVEMENT

a programme of complex learning

Sustainable leadership and management excellence’

 
6
Coaching
5
Individual support
4
Removing barriers
9
Constant Support
3
Deconstruction
7
Emergence
2
Unlearn

The facilitation process


Key Themes


  1. BulletPersonal responsibility

  2. BulletLeadership in Action

  3. BulletCritical Leadership & Human Systems

  4. BulletSustainable Development issues

  5. BulletOrganisational Learning

  6. BulletOrganisational Strategy

Who are you? – the Human Being


  1. Evolution of knowledge - DNA & genetics

  2. Perception, values, beliefs and behaviours

  3. Thinking v Thought    

  4. Love, Fear, Growth & Defence

  5. Purpose


Environment - past, present and especially future


  1. Unlearning management

  2. The changing environment

  3. Adding value without structure

  4. Towards continuous improvement

  5. The Innovative Organisation


Connecting for Innovation & Culture - Building Effective Relationships


  1. Getting to know yourself

  2. Meaningful conversations Perception, values, beliefs and behaviours

  3. Dealing with Conflict

  4. Dynamic Facilitation



Quality Matters – Oh it certainly does!


  1. Can we learn from other sectors?

  2. Defining stakeholders and their needs

  3. Assessing the quality of performance

  4. Effectiveness and performance indicators

  5. How can you do it better?



Projects and Project Groups


  1. Allocation of project groups

  2. Development of mini projects based on

oEnvironment

oStrategy

oQuality

  1. Objectives to be met by next session



The Role of Leaders and Managers


  1. Leadership v. Management

  2. Change Management

  3. Operational practicalities

  4. Accountability

  5. Dealing with tensions



Performance Management


  1. How can you change culture? (In fact, what is it?)

  2. Individual performance

  3. Team/group performance

  4. Links with the planning regime (inc appraisal)

  5. Evaluation and measurement

  6. What needs to change?



The Practicalities of Performance


  1. The excellent performer/also-rans/the poor performer

  2. Setting objectives

  3. Praise and feedback

  4. Carrot and stick

  5. The difficult person (for various reasons)

  6. Absence issues



Projects and Project Groups


  1. Allocation of project groups

  2. Development of mini projects based on Performance Management issues

  3. Objectives to be met by next session

  4. The final two days of the programme would follow a further 2/3 week gap.


Conflict in the Workplace


  1. What constitutes conflict – can it be healthy?

  2. How to resolve conflict with ‘Dynamic Facilitation’

  3. The role of mediation

  4. The manager as mediator…leading to….


The Leader as………..


  1. Role model

  2. Mentor

  3. Welfare adviser

  4. Staff developer

  5. Innovator

  6. Change agent

  7. Motivator

  8. Instructor

  9. Disciplinarian

  10. Chief cook and bottle washer!!



Leadership in Action – bringing it all together


  1. Leadership

  2. Management

  3. Achieving sustainable improvements

1
Challenge
8
Evolution
10
New systems
11
Innovation
Research
Isumataq

“the person who creates the environment in which wisdom reveals itself.”

create the environment in which wisdom reveals itself

Creating the environment in which wisdom reveals itself